Your Travel Flexibility Should your plans change up to a month before arrival you may move your booking to an alternative date (based on availability) and apply your full deposit less the administration fee of US$ 65.00 to the new date. Please note that changes to the reservation will be subject to availability and any rate differences. Any direct reservations you make can be changed for a future arrival date if new travel dates are selected within the same year.
Cancellation Policy: All cancellations must be received in writing. All cancellations attract a transaction fee of US$ 65.00.
For cancellations received up to:
-30 days prior to arrival 30% of the total room cost will be retained.
– 9-15 days prior to arrival: 50% of the total room cost will be retained
-Within 14 days of arrival date 70% of the total room cost will be retained
There are no refunds for cancellations received within 3 days of arrival date, for no shows or early departures.
If you need to adjust reservations made through another travel site, please contact them for assistance.
Special Terms and Conditions for Christmas and New Year : For reservations during the Christmas and New Year’s Period ( 21. Dec. – 3. Jan 2021) no refunds are applicable after 31 October or for no shows or early departures.